FAQ

How do I choose the right size for my dog?

We provide a size guide on each product page in centimeters and inches.

What countries/regions do you ship to?

We ship only to the EU and the US.

How much does shipping cost?

Shipping is free.

How long will it take to ship my order?

Shipping will take around 7-12 days depending on your location. Please allow for 1-2 days of processing.

What payment methods do you accept?

We accept most payment methods, including VISA, Mastercard, Klarna, and Shop ExpressPay, which you can find at checkout.

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible

I’d like to modify my order.

Your order is only eligible to be modified within 02 hours of placing the order. Kindly send us an email at info@canisalpine.com with email title: "NEED TO CANCEL/ CHANGE MY ORDER - [YOUR ORDER NUMBER]"

Or hit us up on the chat in the bottom left corner of your screen.

I’d like to cancel my order.

Your order is only eligible to be modified within 02 hours of placing the order. Kindly send us an email at info@canisalpine.com with email title: "NEED TO CANCEL/ CHANGE MY ORDER - [YOUR ORDER NUMBER]"

If you however live in the EU you have full rights to cancel your order within 14 days if the product has not arrived and you have picked it up.

I'd like to return or replace my order

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns Policy or go to Shipping & Refunds for details on how to set up a return.

How do I contact customer support?

We are happy to answer any questions you may have.

Mail:

Please use our Customer Service page or contact us via info@canisalpine.com

Chat:

You may also reach us in the chat function down in the left corner of your screen.

What types of products do you offer?

We offer everything you and your dog can need on your outdoor adventures in nature.
We offer products for dogs of all sizes, focusing mostly on medium to large breeds.

What materials are used in your products?

Our products are made from a blend of materials including faux leather, BPA-free plastics, nylon, stainless steel and real cowhide leather.

What is Paws for a Cause?

For every purchase, we donate a percentage to a charity of your choosing. You can learn more HERE.

What is the Canis Club?

Signing up for our newsletter gives you access to special offers, news, updates, and a monthly Canis Alpine dog magazine.

How do I care for and clean the products?

Care instructions are on the label of each product and on our care instructions page under the "About" section.

Do you offer any discounts or promotions?

We offer discounts from time to time, and if you're signed up for our newsletter, you'll receive a heads-up email before a sale or discount event.

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